Privacy Notice

Adelivia Services Ltd understands that the privacy and security of your information are important. This notice informs you what data we hold about you and why, what we do with that data, and tells you of your rights regarding personal information under current data protection law.

Who we are

Adelivia Services Ltd, registered at 1 Coachman’s Court, Jump, Barnsley, England, S74 0FB, is the Data Controller of the information covered by this privacy notice. As a ‘data controller’, we are responsible for how we process your information in the UK. The UK General Data Protection Regulation (UK GDPR) sits alongside an amended version of the Data Protection Act (DPA) 2018 and applies to most UK businesses and organisations. We must comply with this data protection regime with regards to the data protection principles, our obligations and your rights as a UK citizen.

What information do we hold, and why

Adelivia Services Ltd will store and process personal data related to our website users for referrals, whistle-blowing concerns, complaints, compliments, and other general enquiries. Personal data held concerning these enquiries include:

• your name, contact telephone number, and email address;
• enquiry details;

We process personal data with your express consent to respond to any comments or complaints we may receive from you in accordance with our legitimate interests, including investigating any complaints received from you or others about our website or services. Adelivia Services Ltd will also store personal data related to our website users to help us select services or materials for inclusion on the website that may interest our customers. Personal information concerning this service includes:

• Internet browser, IP address and operating system;
• information related to the browser or device you use to access our website;

Where we obtained your information

We obtain data directly from you via our Adelivia Services Ltd website (adeliviaservices.co.uk). The Adelivia Services Ltd website may contain links to other sites requesting additional information from you. We are not responsible for the privacy practices or the content of other websites to which link from our site.

Sensitive Data Types

No sensitive data types are collected or processed.

Profiling

No automated profiling or decision-making on data subjects will take place.

What we do with the data

Information collected by Adelivia Services Ltd will only be used to communicate with our customers. We will use your personal information to:

• Monitor the use of our websites and online services. We may use your information to help us check and improve our services and websites, both online and offline, under our legitimate interests;
• Communicate with you about the enquiries you have submitted with your consent;
• Gain feedback from our customers to improve our services.

Any details we retain will be stored in secure systems in line with the data protection principles of integrity and confidentiality.

Who do we share the data with

Your details may be passed on to third parties, but that is not for any purposes other than the purposes mentioned above. Categories of third parties are as follows:

• We also monitor traffic patterns and website usage to help us improve our website design and layout. We may pass your information to third parties who assist us in maintaining, administering or developing the website. Still, if so, that information is only given to those third parties for that limited purpose.
• We may engage third parties to help carry out the Adelivia Services Ltd and promotional communications.
• We may disclose your personal information to government bodies and law enforcement agencies to comply with any legal obligations or to protect the rights, property or safety of our staff, our company or others.

Transfer outside of the EEA

We do not transfer your data outside of the EEA.

How long we keep your data

Adelivia Services Ltd will delete customer enquiries known to be no longer required within six months of inactivity. As long as you have an outstanding enquiry with us, we will consider you an active customer and retain your personal data outlined above. However, should you wish to have any personal data erased, you may invoke your rights as described in the section below. Your rights Adelivia Services Ltd recognise the data subject's rights regarding this data processing. As a data subject, you have:

• the right to access personal data held and to portability by requesting a copy of the information contained.
• the right to rectification should any errors be noticed.
• the right to erasure by requesting that we delete your data held at any time, should that data no longer be necessary for us to keep.
• the right to restrict processing, e.g., by asking us not to send marketing communications with you.
• the right to be informed once the erasure, rectification or restriction has been actioned.
• the right to lodge a complaint with the supervisory authority (The Information Commissioner's Office).
• Use our DSAR as described in section below.

Data Subject Access Request (DSAR)

The Data Subject Access Request form allows your users to contact you in regards to handling their personal information. It is required by CCPA, GDPR and other international regulations.

Please contact us to request a copy of this form using contact details here -> Contact Us.

Contact us

Should you wish to invoke any of your rights or have any queries about the information we hold about you, don't hesitate to get in touch with us by one of the methods below: Email: info@adeliviaservices.co.uk Post: 1 Coachman’s Court, Jump, Barnsley, England, S74 0FB Tel: 01226 445 444